I ordered a set of T-shirts, will the colors of each be the same?

No, this can’t be assured. Fabric color usually varies for each manufactured lot and since all our t-shirts are sourced & manufactured separately we cannot ensure 2 tees/sweatshirts having the same color. They would belong to the same color family but may vary in colors.

How can I request for a Preview?

You can request for a preview in the order notes section on the checkout page while placing the order and the creative team will share the preview with you on email after the order is confirmed. You can suggest changes in the preview and the order would be processed only once you have confirmed the design.

* Previews are for reference purpose only and actual product may vary.

Please Note:

  • Please approve your design by replying back to the same email with the confirmation.
  • Kindly share all the changes/inputs in 1 email to avoid design iterations and delay in processing of your order.
  • The previews are usually sent within 24-48 hours after receiving the request.
  • Previews cannot be requested once the order is shipped or it’s production is complete.

I've scratched the crystal. How do I polish it?

Use Brasso or special polishes such as Polywatch. Put a little on a soft cloth and rub the crystal in circular motions. This should do the trick for minor/medium scratches. Deeper scratches will require more effort, and sometimes it is necessary to follow the line of the scratch first, as opposed to the circular motion, and then the circular motion.

Why does the estimated delivery time vary for each Product?

Delivery times are influenced by product availability, our geographic location, your shipping destination and the courier partner’s time-to-deliver in your location.

I want a shirt in a color other than those listed - is this possible?

If you do have a special request we’ll do everything that we can to fulfill it for you so please email us to arrange it.
Please note that as we do not stock all colors of t-shirt some of these one-off orders will take a bit longer than usual to deliver.

Will My Product Look same as Shown in the Picture?

For Flowers & Cakes

No, flowers Decoration and Cake Decoration shown in the picture may differ in shape and size depending on availability and the City. As we deliver over 300 cities in India, and cakes & flowers are perishable products and we source them locally hence they may not look exactly same as shown in picture but the flavor will be the same as selected.

For Other printable & engravable items

Please see that there would be a slight difference in the web and real product as the image resolution, clarity varies as per the product on which it is transferred. Also, the image resolution across different web devices vary.

There is a quality issue with my order! What should I do?

We guarantee our Personalised products to be free of manufacturing errors, or product defects.  If there is a quality issue with your order, you may return it in new condition, and in its original packaging for a prompt replacement for the same item or store credit.

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