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What is the return policy?

National delivery (within India)

When you buy our products/services, your purchase is covered by a 7 days Returns policy (only for non-personalized gift items).

1.For personalized products:

We can’t accept returns on customized gifts. We will immediately replace an item (at no charge) if we make error on the customization and if there is any manufacturing defect/damage transit. However, we are’nt responsible if the error is made by the customer. Customization details will be taken from the order details and we hence encourage our customers to proofread the order before making the final submission.

2.For non-personalized products:

Non-personalized products would incur 20% cancellation fee.

International delivery (outside India)

  1. All products – Personalized & Ready made

Returns & Refunds not available lest product is damaged or lost in transit. In such case only product value will be refunded.

PS: If we are unable to reach you or there is any pending email communication where we are waiting for your revert. We would wait for another 7 business days for your reply. If we do not hear back from you within those 7 days your case would be automatically closed and would not be entertained for any refund, return or replacement later.

Where do I Return my Product?

Please use the address given below to send all returns:
40 Gandhi Market
Minto Road, New Delhi – 110002
Ph: 91-7838951900

How do I Return a Product?

You can return a product hassle free in a few simple steps. However, do give us a call or Email us and we can help you with the steps to follow in case of return. Upon receiving your request we will identify if your pincode is serviced by our reverse pickup partner. The return procedure would vary for both the scenarios.

Steps to follow while you are shipping yourself:

  1. Place your item in its original packaging .
  2. Please mention your Name, Order Number and Mobile Number on the top of the box & insert the original invoice.
  3. Seal it properly it and send it via courier. Use Return Shipping Label
  4. In case you are covered for the shipping fee charges, email us the scanned copy of courier receipt.

Note: Courier Charges will be refunded in the form of Giftsmate Rewards and can be used for future shopping at and carries a validity of 1 year.

Steps to follow when Giftsmate arranges for a Pickup:

  1. Make Payment for pickup and delivery charges (each time) – Rs. 180/- (Upon receiving your request, the team will send you a link to pay).
  2. Please take a print of Return Shipping Label and fill the required details & paste it on the top of the package.
  3. After the payment completion, your order will be scheduled for a pickup with our reverse pickups partner.
  4. Once your order is received back and has gone through a quality check (The product should be in its original packaging and in unused condition), the refund/replacement (as applicable) will be made.

PS: In case the reason for your return or replacement is a mistake made by Giftsmate, the to and for shipping charges will be borne by us.


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I was supposed to receive my refund by now but I haven't. What do I do?

We update our customers through emails at every step of the returns process so please check for the last update from us in your email.

If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven’t received any update from us please write to us or give us a call.

How will I receive my Refund?

You can request for a refund back to your bank account or as reward points added to your Giftsmate account.

However, if Giftsmate Reward Points were used to make a purchase, a refund will only be issued as Giftsmate Reward Points. This can be utilized on a future purchase on the website.

How will I receive my Refund?

You can request for a refund back to your bank account or as reward points added to your Giftsmate account.

However, if Giftsmate Reward Points were used to make a purchase, a refund will only be issued as Giftsmate Reward Points. This can be utilized on a future purchase on the website.

I have already ordered a product but I see a discount coupon now. Can I avail the discount?

No, orders once placed can’t be adjusted with discount coupons or refunded in partial with the amount. We encourage you to look for discount coupons before placing the order.

How can I ask for a refund?

To request a refund, simply contact us with your Order Details within seven (7) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 10 days period.

In which all cases, I CANNOT apply for a refund?

  • You have ordered for a Customized product.
  • Your order has been already processed/preview.
  • Your order has been already shipped.
  • Your order has been already delivered.

Are there any refund charges?

  1. Yes, 20% of invoice value (excluding shipping charges).

In case of any refund, the customer would receive refund 20 % less value of the order amount as per customer’s preference in either giftsmate account or back to their original payment method.

Eligible cases (for non-personalized products only):

  • Your order has been already delivered.
  • Your order is ready and set for dispatch.

2. No refund charges.

No refund charges would be applicable in case you opt for return in any of the below-given scenarios:

  • You have accidentally placed the order or want to cancel it while it’s still in the ‘processing’ stage.
  • You have accidentally paid twice for the order or have placed the order twice accidentally while they are still in the ‘processing’ stage.
  • Your order is delivered broken and you opt for return instead of replacement (only applicable for non-personalized orders).
  • Incorrect order is delivered to you and you opt for return instead of replacement (only applicable for non-personalized orders).
  • We are unable to deliver your order due to stock or service unavailability.

3. Refunds not available on personalized products.

In which all cases, Can I apply for a refund?

  • If you are unable to redeem a gift voucher/card because the merchant has gone out of business and in that case the user would get the full value of his money and the same would be credited to his account at Giftsmate.
  • Your order was not delivered because of loss in transit.

How long will the refund process take?

Typically the refunds are initiated within 4 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you.


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My Order was delivered broken to me! I need replacement.

We advise our customers to refuse the courier if it seems tampered, or you can hear noises when accepting it. Refuse to accept and mention the same on the courier receipt as well.

However, if you have received the packet then email us the images of the defective product to within 1 day of delivery for replacement.

PS: Personalized gifts can only be replaced in case of damage while transit and cannot be refunded.

Is replacement applicable if my delivery and return addresses are different?


Can I cancel the replacement?

If you wish to cancel your replacement order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount in form of Giftsmate Credits.

If your order has been dispatched then we would not be able to cancel the replacement

Can I re-exchange?


Can Personalized gifts be replaced?

No, Under no circumstances personalized gifts will be replaced unless defected.

Can I buy multiple items in exchange for a single product?

Yes, you can buy any number of items in exchange provided the final price of exchanged products should be equal to or more than the price of returned items.

Can I exchange my product for an item of lesser value?

Yes, the remaining amount will be added to your account as Giftsmate rewards and can be used for your future shopping at Giftsmate.

How soon can I expect the exchanged product?

An exchanged product is dispatched as soon as the returned item/s (original product) has passed product inspection. Generally, delivery of exchange order is expected within 5 days. In case of any unexpected delay, we will keep you informed by email and SMS.

What items can I buy in exchange?

Almost every returnable product can be bought in exchange. The final price of exchanged products should be equal to or more than the price of returned items.

PS: No gift item can be exchanged in lieu of Gift Vouchers.

Can I replace a part of my order?

Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then that product cannot be replaced.

What is not covered in the Replacement Policy?

Following shall not be eligible for return or replacement:

  • Damages due to misuse of product; Apparels if used, cannot be replaced for hygienic reasons.
  • Incidental damage leading to malfunctioning of product;
  • Any consumable item which has been used or installed;
  • Products with tampered or missing serial / UPC numbers;
  • Digital products and services (e.g. E-vouchers);
  • Gift Vouchers
  • Any damage / defect which are not covered under the manufacturer’s warranty;
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered
  • Does not apply to Inner wear, Lingerie, Fragrances, Beauty products, Jewellery, Watches
  • Refund/ replacement for goods/ merchandise is subject to inspection and checking by Giftsmate team.
  • Damages due to neglect, improper usage or application will not be covered under our Returns Policy.

Some special rules for promotional offers may override “Giftsmate Returns Policy.”

Important Instructions

1. If there are any products for which detailed cancellation policy is not mentioned here, reserves the rights to inform the policy later to the customer.

2. reserves the right to change the exchange/return policy in future without prior notice.

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