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Questions about Refunds, Returns & Replacements
Please get in touch and we’ll see how we can help. Sometimes we’ll be able to solve the problem over the phone, whilst on other occasions we might ask you to send us a photo of the item.
Unfortunately, we can’t accept returns of personalised gifts unless the products are faulty. Please contact us and we will try to solve the problem.
Please contact us and we can help you with the steps to follow in case of return. Upon receiving your request we will identify if your pincode is serviced by our reverse pickup partner. The return procedure would vary for both the scenarios.
Steps to follow while you are shipping yourself:
- Place your item in its original packaging .
- Please mention your Name, Order Number and Mobile Number on the top of the box & insert the original invoice.
- Seal it properly it and send it via courier. Please note any charges incurred for the return shipping will not be liable to Giftsmate.
- In case you are covered for the shipping fee charges, email us the scanned copy of courier receipt.
Note: Courier Charges will be refunded in the form of Giftsmate Rewards and are maxed out to Rs. 100 and can be used for future shopping at Giftsmate.net and carries a validity of 1 year.
Steps to follow when Giftsmate arranges for a Pickup:
- Make Payment for pickup and delivery charges (each time) – Rs. 180/- (Upon receiving your request, the team will send you a link to pay).
- Please take a print of Giftsmate.net Return Shipping Label and fill the required details & paste it on the top of the package.
- After the payment completion, your order will be scheduled for a pickup with our reverse pickups partner.
- Once your order is received back and has gone through a quality check (The product should be in its original packaging and in unused condition), the refund/replacement (as applicable) will be made.
PS: In case the reason for your return or replacement is a mistake made by Giftsmate, the to and for shipping charges will be borne by us.
We update our customers through emails at every step of the returns process so please check for the last update from us in your email.
If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary.
Following are some of the cases where you cannot apply for an order refund,
- Your order contains a personalized gift item.
- Your order has been already processed/preview.
- Your order has been already shipped.
- Your order has been already delivered.
In case your order has been delivered broken or faulty, please contact us immediately for us to resolve the issue at the earliest.
Typically the refunds are initiated within 4-5 working days of refund case resolution by our team. Receipt of the refund would depend on the mode of payment chosen by you and your service bank.
Yes, please notify us with your new address details and we will take care of the shipping to the new address details.
Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then that product cannot be replaced.
Following shall not be eligible for return or replacement:
- Damages due to misuse of product; Apparels if used, cannot be replaced for hygienic reasons.
- Incidental damage leading to malfunctioning of product;
- Any consumable item which has been used or installed;
- Products with tampered or missing serial / UPC numbers;
- Digital products and services (e.g. E-vouchers);
- Gift Vouchers
- Any damage / defect which are not covered under the manufacturer’s warranty;
- Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered
- Does not apply to Inner wear, Lingerie, Fragrances, Beauty products, Jewellery, Watches
- Refund/ replacement for goods/ merchandise is subject to inspection and checking by Giftsmate team.
- Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
Some special rules for promotional offers may override “Giftsmate Returns Policy.”