How do I Return a Product?

You can return a product hassle free in a few simple steps. However, do give us a call or Email us and we can help you with the steps to follow in case of return. Upon receiving your request we will identify if your pincode is serviced by our reverse pickup partner. The return procedure would vary for both the scenarios.

Steps to follow while you are shipping yourself:

  1. Place your item in its original packaging .
  2. Please mention your Name, Order Number and Mobile Number on the top of the box & insert the original invoice.
  3. Seal it properly it and send it via courier. Use Return Shipping Label
  4. In case you are covered for the shipping fee charges, email us the scanned copy of courier receipt.

Note: Courier Charges will be refunded in the form of Giftsmate Rewards and can be used for future shopping at and carries a validity of 1 year.

Steps to follow when Giftsmate arranges for a Pickup:

  1. Make Payment for pickup and delivery charges (each time) – Rs. 180/- (Upon receiving your request, the team will send you a link to pay).
  2. Please take a print of Return Shipping Label and fill the required details & paste it on the top of the package.
  3. After the payment completion your order will be scheduled for a pickup with our reverse pickups partner.
  4. Once your order is received back and has gone through a quality check (The product should be in it’s original packaging and in unused condition), the refund/replacement (as applicable) will be made.

PS: In case the reason of your return or replacement is mistake made by Giftsmate, the to and for shipping charges will be borne by us.


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