Replacement Policy

At giftsmate, we have a simple and crisp replacement policy. Everything which is personalized and delivered intact the way you have have requested cannot be replaced and the readymade gifts can be replaced. The list of categories which are covered and NOT covered under the replacement policy are mentioned below for a quick reference.

Please Note:

Since we specialize in customized gifting and a lot of you will be gifting customized gift items, we would encourage you to refer our photo upload guidelines, apparels size guides, other special instructions etc. made available to you on the product pages. Also, we would recommend you to proof-read your order before confirming it and in case of any changes required immediately emailing them to us within an hour of placing the order since a lot of our orders are processed the same day.

Product Categories covered:

  • Ready made T-shirts
  • Ready made Sweatshirts
  • Broken/Damaged Gift Items

Products/Categories NOT covered:

  • Personalized Photo Gifts
  • Photo Greeting Cards
  • Magazine Covers
  • Custom Aprons
  • Custom Mugs
  • Sarees
  • Watches
  • Cuff links
  • Other Personalized Gifts
  • personalized t-shirts
  • T-shirts with custom back printing
  • Perfumes
  • Soap Baskets
  • Gift Vouchers

Popular FAQ’s

Q. How do I request for an exchange/replacement for my order?

To setup a replacement click here.

Q. Can Personalized gifts be replaced?

No, Under no circumstances personalized gifts will be replaced unless defected.

Q. Where do I need to send the original order?

To return your original order, please download the giftsmate return shipping label from here.

Q.  What items can I buy in exchange?

Almost every returnable product  can be bought in exchange. The final price of exchanged products should be equal to or more than the price of returned items. PS: No gift item can be exchanged in lieu of Gift Vouchers.

For all Replacement FAQ’s, click here.

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