A delicious Personalized Photo Cake is a perfect gift for any party host! Personalized with your image, the Photo is printed on the top of the cake with edible inks and is 100% safe.A perfect gift for your dear ones for special occasions such as Birthday, Anniversary, weddings, and engagements!
Q. Do you take same-day orders?
Yes, but only for few of the cakes, please check individual products for relevant information. For same day delivery (for few products), please place your order before 2pm IST.
Q. How much time notice does Giftsmate need for a order’s delivery?
Perferably at least 24 hours. Delivery fees vary, if its a midnight delivery or a same day last minute order.
Q. Is my cake fresh?
Yes. Giftsmate works with the best bakeries in neighborhood of all delivery cities so that each customer has the freshest cake possible to guarantee satisfaction in every bite. Our mission is to make every order you gift with us memorable and pleasurable – so we focus on keeping everything fresh and yum.
Q. Will my cake spoil?
Follow our handling instructions and your cake will not spoil. Cake should be served at room temperature – so store in the fridge and the box but remove at least 15-20 minutes prior to serving. For maximum effect, you can remove the cake up to an hour before serving, but note that warm weather can make some of the cakes become too soft to serve.
Q. Can I mention Specific Delivery time?
No, we cannot assure you a specific delivery time.
Q. Will My Product Look same as Shown in the Picture?
No. Flowers Decoration and Cake Decoration shown in the picture may differ in shape and size depending on availability and the City. As we deliver over 300 cities in India, cake is a perishable product and we source it locally from a renowned bakery. Therefore the cake may not look exactly same as shown in picture but the flavor will be the same as selected.
Q. Do you Deliver Midnight Order?
Yes, we do. For Midnight Delivery Prior intimation is required and is available for limited cities only and only if its ordered prior to 5 pm IST for the same day midnight delivery or for a later date. It will be charged extra apart from Delivery Charges.
(P S :- If order is not delivered in night, it will be delivered next day morning and night charges paid will be refunded to you).
Q. Do you Deliver at Early Morning?
Sorry at this moment we do not offer early morning deliveries, as our partner bakeries prepare fresh cakes which are available only by 10 am and we deliver only fresh cakes, so post 10 am is the only morning time we can deliver.
Q. What if Recipient is Not There at the Given Address?
Our delivery person, always confirms by phone for the recipient availability at his delivery address, however if the phone is unanswered and person is not available our team will contact you to find out the next possible time for delivery and availability which may incur extra cost as the cake cannot be stored for a period of more then 6 hours to preserve the freshness, in case of flowers second attempt will be made at no extra cost.However, third & subsequent attempts will be charged at INR 200/- (Subject to location) per attempt for delivery of flowers or cakes.
Q. How are Flowers Delivered?
All the Fresh flowers are hand delivered by the local florist in the respective cities and strict guidelines and standards are maintained to ensure that the flowers are fresh and beautiful.
Q. What if Cake Melts and Flowers are Dry?
We ensure that we deliver only fresh Cakes and Flowers in the best condition, however if such a situation occurs, we ensure that a proper course of action is taken against the vendor and a complimentary gift for the same order is delivered to the recipient. To take this action its extremely important for us to have pictures of the products delivered, we understand that can be a tad difficult but we need that to ensure we can fulfill the perfect gift delivery.
Q. What if no one is home when my flowers are delivered?
We usually call recipient and co-ordinate regarding delivery. If the recipient number is incorrect or not reachable, we will either leave it with neighbor or bring back to our workshop. In this case, if the order is not claimed same day, it will be treated as delivered as flowers are perishable and cannot be preserved until next day. However in case of a re-delivery request, a delivery fee may incur depending on location and other factors.
Q. Can I send multiple orders to one location?
Yes, you can send multiple orders to one location, or multiple items in one order.
Q. Can I have a Personalized Message on the Cake?
Of course you can ! While filling the details in the product section, kindly specify your Message in the “Message on Cake” field for the same.