FAQ’s – Mugs
Q. Where are the coffee mugs made?
Q. I am looking for a different kind of Mug. Do you have any other style than white mugs?
Yes, we do. At Giftsmate we offer a wide range of Mugs, Travel Mugs, Beer Mugs etc. which can be customized with your photos & messages. Please visit the Mugs section for details.
Q: Can you turn any photo or design into a Photo Mug?
Yes we can make printed photo mugs using any image, quality permitting, providing that the image is your own, or you have permission of the copyright owner.
Q. I have few concerns about the Image Quality.
For all your queries regarding to image qualities for Photo gifts, kindly check Giftsmate Photo Guidelines and FAQ’s here.
Q: Are your digital photo mugs dishwasher safe?
Yes. Our photo mugs have the hardest coating available on the market, which makes them safe for dishwasher use. However please note, that over a long period of time, photo mugs are likely to deteriorate slightly in image quality, but with our mugs any degrading over time is going to be very subtle.
Q: What file size do I need to send?
Usually the bigger the better. The printable area on a photo mug is relatively small so unless your image is particularly small, it will more than likely be OK for printing onto a mug. If we think your image is too small or will look low quality for any reason, we will contact you prior to starting the work.
Q: What are the photo mugs made out of?
Our mugs are of premium European quality and are made from different materials like Glass, Ceramic, Stainless Steel etc. and the material information is specified on all individual product pages.
Q. What is the size of a Mug?
Sizes of all mugs may vary and is mentioned on all product pages also. Of all of our mugs, 11 OZ mugs are very popular and are available in a variety of styles. Size of a 11 OZ mug would be:
|Size;(Closed Size)||7.8″ x 3.5″ (198.12 mm X 88.9 mm)|
|Media||Mug – 11 oz|
|Printing;||High quality heat sublimation print|
Q. What is the Artwork Specification for Mugs?
|Full bleed Size||208.12 mm X 98.9 mm|
(The area that will be cut off after the job is printed and cut down to the final print size)
|Final print size||198.12 mm X 88.9 mm|
(Final size of the print when you receive it)
|Safe area||188.12 mm X 78.9 mm|
(All text and important design elements should come within this area)
• Images should be 300 DPI
• Ensure you have proof-read for spelling, grammar and punctuation errors.
• Make a .zip file with all images, associated fonts etc. before uploading.
Q: What printing process do you use?
We use the Dye Sublimation printing process to print our photo mugs, and all of our other photo gifts (excluding canvas prints, which are printed using a process specifically for printing onto canvas).
Dye sublimation is a permanent process used to print stunning high quality images onto a wide range of items. The dye sublimation process actually dyes the image IN to (not onto) the surface of the item, which means that it does not wash, or run off.
Also, because the print is in the surface ; not on it ; you cannot feel the ink on the surface of the item, as there is no ink there. What happens, is the image leaves the special holding paper, and turns into a vapor, bonds with the polymer molecules present in the surface of the gift item (the photo mug in this case) and then turns back into;a solid as it cools down ; leaving the exact image that was in the holding paper, now IN the surface of the mug.
This is why it is important that we use a high quality hard coating on our blank mugs, as the image is dyed into the surface of the coating. There are cheaper blank mugs available which use a lesser quality weaker coating; we opt to use the highest quality coated blank mugs (European Quality) available.
Shipping Information – Mugs
Order dispatch time varies for the products availability, designs and holidays. Please check the details below:
|Mugs||Product Type||Ready to Ship time|
|All Personalized Mugs||Within 2-3 Business Days|
| All other Mugs placed before 2 PM||Same Business day Dispatch|
|All other Mugs placed after 2 PM||Next Business day Dispatch|
Important, Please Note:
- Packing and shipping process might take a little longer during and after sales, over certain holidays, around the time of company events, or for personalised orders.
- The delivery of a product depends on the processing time of a product, shipping pincode, and the delivery mode chosen. To calculate exact shipping time, please check our Shipping Methods.
Have more queries? Read Shipping FAQ’s