Where is my Order?

The delivery date for your order depends upon the delivery method you chose, and whether it’s being delivered by Bluedart, Fedex or other shipping agency. Click here to track your order, also find below our estimated delivery times below so that you have an idea of when to expect your order.

Expedited Shipping: Your order has been dispatched via Fedex Priority service and should be delivered to you within next 2-3 working days.

Standard Shipping: Your order has been shipped via an agency as mentioned in the order details and should be delivered within next 4-5 working days.

Unfortunately, we can’t guarantee the delivery times of any shipping agency and we must allow a reasonable amount of time for the gift to be delivered to you. If it’s been more than 10 days since your order left our warehouse, please get in touch and we’ll contact the concerned agency on your behalf.

International Deliveries: All our International orders are shipped via DHL or Fedex Priority and should be delivered within next 3-4 working days from the date of dispatch.

Please track your order to check the current status of your order.

 

When will you Ship my Order?

We pride ourselves on fast turnaround time for most of orders shipping from our Delhi or Noida warehouse within 2 to 3 working days!!  You will find details of processing days necessary for every gift on the product details page. Few selected items are manufactured in our other warehouse and hence they may arrive separately and is mentioned in the product details. These items may have different lead times indicated and may or may not coincide with other gift items. 

Can I Change Or Cancel My Order?

Once completed and placed, your personalized order is immediately sent to our production facilities for the quick turnaround time! However, you can immediately contact us if we are able to help you to cancel the order or accomodate the changes if its in the waiting queue for order processing, we try to do our best to help you but cancellations or changes to personalized orders cannot be accepted once it has been accepted into the production. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.

Can’t find what I am looking for?

Please contact us or call us on +91 7838951900 and we will do our best to resolve your query.

I have a discount code but I forgot to apply it!

Don’t worry, you should still be able to claim the discount. As long as your discount code is still valid, we’ll happily refund the difference.

Please get in touch and we’ll see whether your discount code is still valid.

Unfortunately, discount codes cannot be combined with any other offer and are not applicable on shipping and packaging costs.

I have received a Broken Gift?

We’re really sorry that your gift hasn’t arrived in one piece. We know how important it is for your gift to be in perfect condition and we’ll do our best to try and solve the problem.

Please take few pictures of the damaged gift with the packaging and Email/ Whatsapp us the pictures with your order number for quick resolution of your order. You can find our contact details here.

Can you ship to International Locations?

Giftsmate delivers to many international destinations with our International Delivery partners DHL & FedEX.

Please see our list of International destinations and rates.

Can you Gift Wrap my Order?

Yes we do and its complimentary.

Can I choose Delivery Date & Time?

At the moment, we can only schedule cakes and flowers to deliver at a specific date and time slot.

For all other orders, we do take a recommended date of delivery and try to ship them accordingly but as all orders are shipped via 3rd party shipping agencies we cannot confirm the exact date and time of delivery for your orders.

I ordered multiple gifts but I’ve only received some of them; where are my other gifts?

Since we deal in a lot of different products, we ship them from more then a single warehouse and hence they may not arrive together.
We try to ship as many of your gifts together as we can into the same shipment but it can also vary according to the processing time and availability across different warehouses.

You can click here to check your order and to see and track complete order shipment details.

Can I send a Message with my Gift?

Yes

Important Note:

1. If there are any products for which detailed cancellation policy is not mentioned here, giftsmate.net reserves the rights to inform the policy later to the customer.

2. Giftsmate.net reserves the right to change the exchange/return policy in future without prior notice.

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