Questions about Order Cancellations

Please contact us immediately and we’ll try to cancel your order before it is sent to our production team.

Please phone us rather than sending an email, as your order may have already been produced before we get round to your email.

Unfortunately, once an order has been received by our production team we can’t cancel it.

If your order is a non-personalized item and ins available in stock, we will be happy to cancel your order, so kindly contact us by phone immediately.

If your order is Made to Order and has been processed, we will not be able to Cancel your order.

Yes, please note that Giftsmate.net reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material or for any other reasons deemed fit to Cancel your order by Giftsmate.

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